Ortho Clinical Diagnostics Receives Prestigious 'Services Excellence' Award in India

Wednesday, September 20, 2017

Source: Cision PR Newswire

RARITAN, N.J.Sept. 20, 2017 /PRNewswire/ -- Ortho Clinical Diagnostics (Ortho), a global leader of in vitro diagnostics, has been honored with a Services Excellence Award from the Associated Chambers of Commerce and Industry of India(ASSOCHAM).

"ASSOCHAM has now validated what our customers in India have always told us, that our customer service and support teams are the very best," said Anand Pande, head of Ortho's Asia-Pacific region. "Hospitals and blood banks in Indiacount on Ortho's products to deliver what are often life-saving diagnostic results.  Our Ortho Care™ Support program helps those customers maximize the value our products deliver, every day."

The award is the latest honor recognizing Ortho's reputation for premium customer service and support.  Earlier this year, Ortho was awarded the Gold Stevie Award for Global Customer Service for the Ortho Care program.  In the U.S., Ortho Care was ranked the No. 1 original equipment manufacturer for overall service performance in the chemistry and immunoassay market segments by the IMV, Ltd., ServiceTrak™ survey of professionals from more than 1,250 hospitals.  Ortho has achieved this No. 1 ranking for the past two years.

"Ortho has a longstanding commitment to helping hospitals around the world keep pace with the rapidly evolving health care industry," said Alex Socarrás, Ortho's executive vice president of commercial operations.  "With its predictive maintenance and e-Connectivity™ monitoring capabilities, Ortho Care empowers clinical lab professionals to focus on their core diagnostic work, rather than on system maintenance or operations."

The Ortho Care Program is a holistic support program that provides customers with traditional, on-site expert support and consulting as well as predictive, connected technologies.  Ortho Care enables clinical laboratories to take full advantage of Ortho's solutions to deliver fast and accurate diagnoses for patients. Ortho Care's best-in-class services and offerings for customers include:

  • a team of highly educated field and remote support staff
  • predictive technologies using e-Connectivity® to watch over analyzers and predict and prevent most common hardware errors without customer intervention
  • the ValuMetrix™ consulting teams, who work with customers to build an automated laboratory, regardless of size, helping them simply solve their greatest barriers to delivering patient care
  • the Ortho Knowledge Center, which provides on demand e-Learning and How-to videos. Continuous Education Units (CEU's) help manage staff competency and continuing educational needs.

ASSOCHAM is a not-for-profit apex trade association in India. It represents the interests of trade and commerce in Indiaand acts as an interface between industry, government and other relevant stakeholders on policy issues and initiatives.

About Ortho Clinical Diagnostics
Ortho Clinical Diagnostics is a global leader of in vitro diagnostics serving the clinical laboratory and immunohematology communities. Across hospitals, hospital networks, blood banks and labs in more than 100 countries, Ortho's high-quality products and services enable health care professionals to make better-informed treatment decisions. For the immunohematology community, Ortho's blood typing products help ensure every patient receives blood that is safe, the right type and the right unit. Ortho brings sophisticated testing technologies, automation, information management and interpretation tools to clinical laboratories around the world to help them run more efficiently and effectively and improve patient care. Ortho's purpose is to improve and save lives with diagnostics, and it does that by reimagining what's possible. This is what has defined Ortho for more than 75 years, and it's what drives Ortho forward. For more information, visit www.orthoclinicaldiagnostics.com.

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